Social Media Moderation

Community Management: What We Do?

Sufuri Media promise to work with you to create a new online community or to re-invigorate an existing community to achieve best results. We know when to pre-empt, solve and rectify or escalate an issue of event that has passed but whose consequences remain and so we ensure this will not recur. We help enforce rules in your online community, guide and encourage participation, delete and edit inappropriate content, recruit new members and restrict those who flout the rules.

Our staff are equipped with technical skills, organizational skills, social skills, people skills, good attitude, sense of humour, an eye for details and a good vision with their finger on the pulse.

What is it and What is in it for You?

People have always been consumers of content generated by others. But the advent of fast internet connection and free publishing tools has seen a shift where big players have focused more on providing facilities for non-professionals to publish their own content.

It is a foregone conclusion that social media marketing tactics can boost your online marketing campaigns. The cost involved in doing all this is high and most organisations do not want their staff to be distracted into these roles. This is why the best option is to outsource the service to experts.

To be able to detect conversations of thousands of visitors conversing concurrently and exchanging videos, music and pictures in real time is not only daunting, it is an impossible task. In such scenario, the use of proactive, progressive automated behaviour management systems is vital. Technologies such as virtual community watch and advanced listening tools are indispensable. This is the best way to analyze, in real time, text and other user-generated content (UGC) under the watchful eye of a trained and experienced human moderator.

Safety

Whilst chatting behind a computer screen in the security of our own home can give an illusion of safety, there are real risks. The risks associated with unlimited access to online environments can and does pose a threat to children and other users. Whether in a social networking site, a blog, a chat forum or gaming site, Internet users often meet complete strangers and soon develop some kind of relationship and friendship.